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Returns: conditions and procedure

Return conditions

  • Unless agreed otherwise, return each product in its original condition with all components, packaging and labels.
  • Returns without a valid return number and the corresponding return form will not be processed.
  • Returns relating to a complaint must include the relevant invoice.
  • Damage in transit caused by unsuitable packaging may lead the supplier to refuse acceptance subsequently.

Except for returns relating to complaints, the following cannot be returned:

  • Goods outside the supplier’s standard stocked range.
  • Damaged or used goods.
  • Goods without original packaging, or with opened or damaged packaging, if the supplier cannot repackage them as new.
  • Printed or embroidered goods, or goods to which the customer has added security tags, labels, lettering, price labels or similar.
  • Goods for which a return is requested more than 10 working days after receipt.
  • Goods that cannot be sold for any other reason.

Returns that do not meet these conditions and the procedure below will not be accepted. The goods remain available at our warehouse for a further 15 days. You may arrange collection if you wish to receive them back.

1. Request a return

Email info@label4man.de stating the reason for the return. Request the return within 10 working days of receiving the goods; later requests will not be accepted.

2. Complete the return form

You will receive a form with a specific return number. Complete it in full, specifying the products, colour, size, model, material and reason for return. Email the completed form back to us. Processing takes place within 10 working days of receipt of the return form.

3. Send the goods back

Return address:
label4man.de – Dominik Göke
Daunstraße 31
26434 Wangerland
Germany

  • Include one printed return form per carton.
  • Mark the return number clearly on the outside of every carton.
  • For a complaint, include a copy of the relevant invoice.

Observe the return conditions when sending your goods.

4. Inspection of the return

Our staff will inspect the returned goods. If accepted, you will receive a credit for the invoiced net price, less:

  • €1.50 processing charge per item.
  • 30% of the invoiced net price if the goods need repackaging.
  • 60% of the invoiced net price if the goods need repackaging and new labels.
  • Any applicable shipping costs.

If the return is not accepted, our customer service will notify you. The goods remain available at our warehouse for a further 15 days; you may arrange collection.

5. Inspection of returns relating to complaints

Our staff will inspect the return within a reasonable period, specifically checking for the material or manufacturing defect described in the return notification.